Privatlivspolitik
Denne privatlivspolitik beskriver, hvordan Prime Solutions (“Virksomheden”) indsamler, behandler og beskytter personoplysninger i forbindelse med brugen af hjemmesiden https://primeren.dk samt ved levering af rengøringsydelser.
Virksomheden behandler personoplysninger i overensstemmelse med gældende databeskyttelseslovgivning, herunder Databeskyttelsesforordningen (GDPR) og dansk databeskyttelseslov.
1. Dataansvarlig
Prime Solutions er dataansvarlig for behandlingen af personoplysninger.
Kontaktoplysninger:
Website: https://primeren.dk
E-mail: info@primeren.dk
Telefon: 71 63 58 93
CVR: 46272544
2. Hvilke personoplysninger indsamles
Virksomheden kan indsamle og behandle følgende oplysninger:
Navn
Telefonnummer
E-mailadresse
Adresse
Oplysninger om ejendom eller opgave
Faktureringsoplysninger
Kommunikation mellem kunden og Virksomheden
Oplysninger indsamles via:
Kontaktformular
Tilbudsanmodning
Telefonisk eller skriftlig henvendelse
Indgåelse af aftale
E-mailkorrespondance
3. Formål med behandlingen
Personoplysninger behandles med henblik på:
Besvarelse af henvendelser
Udarbejdelse af tilbud
Indgåelse og opfyldelse af aftaler
Planlægning og udførelse af rengøringsopgaver
Kundeservice og opfølgning
Fakturering og bogføring
Overholdelse af lovgivningsmæssige krav
Personoplysninger anvendes ikke til markedsføring uden forudgående samtykke.
4. Retsgrundlag for behandling
Behandlingen af personoplysninger sker på baggrund af:
Opfyldelse af kontrakt (GDPR art. 6, stk. 1, litra b)
Retlig forpligtelse (art. 6, stk. 1, litra c)
Legitim interesse (art. 6, stk. 1, litra f)
Samtykke (art. 6, stk. 1, litra a), hvor relevant
5. Opbevaring og sletning
Personoplysninger opbevares kun så længe, det er nødvendigt for det formål, hvortil de er indsamlet.
Bogføringsmateriale opbevares i overensstemmelse med bogføringsloven.
Oplysninger slettes eller anonymiseres, når de ikke længere er nødvendige.
6. Videregivelse af oplysninger
Personoplysninger videregives ikke til tredjepart uden lovligt grundlag.
Oplysninger kan dog deles med:
Regnskabsfører
IT- og hostingleverandører
Betalingsudbydere
Offentlige myndigheder (hvis lovpligtigt)
Virksomheden sikrer, at relevante databehandleraftaler er indgået.
7. Datasikkerhed
Virksomheden har implementeret passende tekniske og organisatoriske sikkerhedsforanstaltninger for at beskytte personoplysninger mod:
Uautoriseret adgang
Tab
Misbrug
Ændring
Uretmæssig offentliggørelse
8. Den registreredes rettigheder
Som registreret har du ret til:
Indsigt i dine personoplysninger
Berigtigelse af urigtige oplysninger
Sletning (“retten til at blive glemt”)
Begrænsning af behandling
Dataportabilitet
Indsigelse mod behandling
Anmodninger kan rettes til Virksomheden via kontaktoplysningerne ovenfor.
9. Klage til Datatilsynet
Hvis du mener, at behandlingen af dine personoplysninger er i strid med gældende regler, har du ret til at indgive klage til:
Datatilsynet
Borgergade 28, 5. sal
1300 København K
www.datatilsynet.dk
10. Cookies
Hjemmesiden anvender cookies i overensstemmelse med Virksomhedens Cookiepolitik.
Der henvises til den separate Cookiepolitik for yderligere information.
11. Ændringer
Virksomheden forbeholder sig retten til at opdatere denne privatlivspolitik.
Den gældende version vil altid være offentliggjort på hjemmesiden.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
